ING Bank Romania, a top innovator in the banking market, currently offering to its clients a full range of digital products and services, was working on extending their offer by developing a new, fresh, and complete value proposition for the young people. One element is to offer personalized debit cards providing the young clients a tailored experience.
They already knew from qualitative research that kids and teenagers like the idea of personalization and would very much appreciate the possibility to choose from a list with various card visuals, but which visuals should the list contain? ING wanted to test this using quantitative research and carefully crafted a survey targeting kids aged 10-18 years.
For the sampling they turned to Opeepl based on previous experiences with our reach in special audiences:
“We knew from previous projects that Opeepl had good reach in every target audience and that the platform is very friendly and easy to use, so we turned to Opeepl and asked if we could run this quite specific survey through them. This answer was: of course we can,” says Innovation Experiment Lead, Corina Letcu.
To test which visuals appeal the most to young people, ING decided to go for a two-phased test setup where respondents pick their favorite visual among the alternatives presented to them.
In the first phase they tested two sets of visual variants consisting of graphic illustrations and pictures by asking the kids which visual they prefer.
They split results into two subdivisions of their target audience: the kids aged 10 to 13 years old, and the teenagers aged 14 to 18 years old.
In the second phase of the project, they plan to test out the four most popular visuals from the first round and a few additional variants with a different style, to finally decide which visuals to include in the final product design.
A visual, name and claim test tests a new name, visual or claim for your product to identify the best performer.
It is carried out during the product development phase. The purpose is to identify which statements are most suitable for the product, let it be a visual logo, the product name or highlighted information about the package content. The insights will give an overview of the best performer for targeted consumer groups in order to maximize interest in the new or adjusted product according to market demands.
This was the first study ING did into this target group and, thus, they did not know what to expect in terms of sampling speed. The sampling was completed in a week to which Corina Letcu comments:
“The sampling speed was higher than expected and we were very pleased with the data we got. We now have the necessary insights to prepare for our second round of creatives testing that we expect to run in the same manner”.
The research partially confirmed ING Romania’s thesis on what would appeal to the target audience, but also sent back to the drawing table to craft new visuals:
“We expected the kids to prefer animal motives but there was also a portion of our respondents saying they did not like any of the visuals. So, for the second round we are including new visuals to bring that number down,” tells Innovation Experiment Lead, Corina Letcu.
Romania has no specific laws against conducting quantitative market research aimed at kids. However, there are questions to consider when targeting such a young audience. Below we address the measures and considerations in this project:
GDPR protection kids’ personal data
This research was conducted using our Dynamic Sampling technology for the sampling. We collect no personal data in the sampling process and, thus, GDPR does not apply. Learn more about our sampling technology here.
Romania’s Marketing Law Law 148/2000 on marketing for kids
Direct and indirect advertising for people younger than 18 is forbidden (source: Chambers & Partners). This study contained no questions on purchase intent, nor any reference to a buying opportunity and, thus, ING do not consider this study a piece of marketing.
Data ethical assessment
Given the nature of this specific study ING Romania saw no risk imposed on the kids responding to the survey, nor any risk that the study could impose risk, threat or discrimination against any kid participating in the survey. Thus, the study was considered safe to conduct targeting respondents aged 10 to 18 years.